The Process

1. Contact Us

The whole process of working together starts here! Please get in touch with us to say hi, to tell us what it is you need done, and any other pertinent information.

We can be reached through our contact form here.

2. Chat with us

We love to hear from you, and will reply to your inquiry as soon as possible. We may need to chat a few times, either via the phone, or email, or face to face if possible. We need to determine what services you need, your preferences, and importantly your deadline.

We will also be honest with you if we feel we could not do justice to your project, for reasons such as timeframes, or in some cases, the subject. But we may know someone who could!

You may require a simple proofread and edit of your writing, in which case, we move on…

3. The Quote

We like to provide you with a quote before we start. If you wish for us to get started without quoting that is fine too!

We will need a sample of your document before we can do this, how much will depend on the nature of your project.

For audio transcription jobs, we will need your whole recording, to provide you with an accurate price.

4. Ok, what's next?

Once the scope of the job has been determined, and we have quoted on your sample of work, we can move on.

When you accept our quote, you are also agreeing to our terms and conditions. These are straightforward, friendly clauses in place to protect both of us.

It is not often we ask for an up-front full or part payment, but if we do, we are just protecting both of us and ensuring a happy working relationship!

5. Whilst we work

If your requirements change throughout the course of us undertaking your project, please let us know as soon as possible. That way we can advise on any amendments to the price quoted, or time frame agreed on.

Similarly, if we come across any complications in the work we are doing for you, or the scope of the job looks to exceed what was originally agreed, we will contact you. This may affect the final price or the timeframe in which we can finish.

Often, we will need to be in regular contact with you during the course of us working on your project, to ensure there are no hold-ups or mistakes which may require rectifying later. For this reason, please ensure we have the correct details of your nominated first point of call.

6. Finishing up

Once we have finished your project, the next step depends on the nature of our service.

With a proofread and edit, we use Word’s Track and Change function, and return to you a document with our edits and comments clearly visible. This allows you to accept or reject our edits, so the final decision rests with you. Any extra proofreading which you may require will be tasked as a separate job, and may incur a new quote.

With a copy typing job, or a content writing piece, we will send these to you for your approval, and offer one round of amendments as standard. After this, any further changes will be classed as an additional job, and quoted as such.

7. Completion

Once you are happy with the finished piece, we will send you our invoice, payable within 14 days of the invoice date.

We may ask if you are happy to provide us with a glowing testimonial.

We look forward to repeating the whole process with you again and again!